Open Letter to Carly Fiorina

Steve Pilgrim's open letter to Carly Fiorina : "Lest this letter become solely a gripe letter, let me offer a suggestion. Rather than posing for pictures for magazines, use that time each week to submit and track a warranty or non-warranty repair with your own company. Don't have an assistant do it. You do it. Spend the time on hold. Act like a customer. See what your firm is doing to its customers. Get a printer repaired. Call for service on a server. Send a calculator in. Pick some Compaq products and some HP products. Mix it up a bit."